Represents the physical endpoint hardware (e.g., a deskphone or softphone).
public void makeCall(Provider provider, String dialFrom, String dialTo) try Address origAddress = provider.getAddress(dialFrom); Terminal origTerminal = origAddress.getTerminals()[0]; // Get physical device Call call = provider.createCall(); // Connect places the call from the source terminal to the target destination call.connect(origTerminal, origAddress, dialTo); System.out.println("Dialing out to: " + dialTo); catch (Exception e) System.err.println("Failed to place call: " + e.getMessage()); Use code with caution. Answering an Incoming Call
Providers can enter OUT_OF_SERVICE states if the connection drops. Implement a ProviderListener to catch provider outages, tear down existing stale objects gracefully, and trigger an exponential-backoff reconnect loop. avaya jtapi programmer 39-s guide
The Avaya JTAPI implementation maps standard JTAPI methods to underlying TSAPI requests and CSTA messages. For instance, Call.connect() maps to a cstaMakeCall request, Connection.disconnect() maps to a cstaClearConnection request. You can use the accept() , reject() , or redirect() methods on a TerminalConnection to handle an incoming call.
To program effectively, you must understand the relational hierarchy of standard JTAPI objects: Represents the physical endpoint hardware (e
Verify the TSAPI service is online and running on the AES. 3. Connecting to the Provider
is the essential blueprint for leveraging Avaya's specific telephony features. What is Avaya JTAPI? Avaya JTAPI is a client-side interface for the Telephony Services API (TSAPI) service. It allows Java-based applications to perform Third-Party Call Control (3PCC) Implement a ProviderListener to catch provider outages, tear
The is a must-have tool for any Avaya JTAPI developer. It simplifies API exploration and debugging by allowing you to build a visual representation of telephony objects. You can drag a "Terminal" object from the JTAPI Object Palette, double-click to configure an extension (e.g., 4702), and then drag a "Call" object to initiate a call. The Exerciser's trace area logs all low-level provider commands sent to the switch, which is essential for debugging application logic.
This comprehensive programmer's guide details the core architecture, installation requirements, essential code structures, and advanced design patterns required to build robust telephony solutions using Avaya JTAPI. 1. Understanding Avaya JTAPI Architecture